Equipment Questions

• Are there limits as to how many computers I can have connected to my CitEscape service?

You can connect an unlimited number of computers to your CitEscape high-speed internet connection. In order to connect more than one computer to our service, you will need to purchase an inexpensive router, commonly available wherever you find computers or electronics.

• Do I have to buy the equipment in order to get CitEscape high-speed internet service?

Rest assured, knowing that CitEscape owns and maintains all of its infrastructure equipment. These costs are covered in your monthly rate.

• What kind of connection is required to be able to receive the signal for my computer?

If you have a single computer, or if you will be using a wired connection to a router, then your computer MUST have a Network Interface Card (NIC), also known as an ethernet card. You can identify this on your computer by looking for an RJ45 port, which looks like an extra-wide phone jack. You may also choose to purchase a wireless router. Most laptop computers have built-in wireless adaptors, which allow you to connect to a wireless router. You can also connect to a wireless router from a desktop computer by adding a wireless adaptor to the desktop computer.

• What if I only know enough to be dangerous and need a little help getting my computer or network ready?

Feel free to talk to a technician at CitEscape. Our technicians can answer any simple, or complex, equipment-related questions you may have concerning your installation.