Frequently Asked Questions
answers to common questions
At CitEscape High Speed Internet we understand that a key component for successful Internet service is the ability to ask questions as they arise. We promise to be with you every step of the way to answer simple questions, or to help you with frustrating and complicated issues.
The talented team technicians that installs your service and maintains our network are in our office every day to assist you. If our technicians are unavailable when you call and you have to leave a message, that message will be immediately sent to the appropriate technicians, wherever they are, and your call will be returned in a timely manner by someone who can actually help you. Should your internet service ever be compromised, our technicians can quickly identify the problem, thanks to our Monitored Network, and dispatch someone to come out and get you back online.
Our technicians are on-call 365 days a year to make sure that your connection is up and running. CitEscape's goal is to help you enjoy using the Internet by ensuring that your Internet connection is always online and always fast.
FAQs:
How can I upgrade my service to a faster connection?
Upgrading your service with CitEscape is as easy as making a call or sending an email. Contact us via phone or email. We can verify your information, change the plan you've signed up for, reprogram your equipment and have you back online at a faster speed in about two minutes. Your contract will not be extended, and your bill will be adjusted automatically.
Are there any limits on transfer-rates or how long I can be online each month?
Your CitEscape always-on high-speed Internet connection has NO monthly limits on how much information you can transfer. There is NO time limitation. Your connection will be available 24-hours 7-days a week at no additional charge.
Are there limits as to how many computers I can have connected to my CitEscape service?
You can connect an unlimited number of computers to your CitEscape high-speed Internet connection. In order to connect more than one computer to our service, you will need to purchase an inexpensive router, commonly available wherever you find computers or electronics.
I want to get another computer. What will it need in order to connect to the Internet?
Your computer will need either a Network Interface Card (NIC), or a wireless adapter (if it will be used in conjunction with a wireless router). Most new laptops come with a built-in wireless adapter In fact, it is very difficult to find a new computer that does NOT have the capability of being able to connect to the Internet.
Do I own the equipment that was installed?
The equipment installed by CitEscape technicians is leased. Rest assured, knowing that CitEscape owns and will maintain your equipment. The lease fee is incorporated into your monthly rate.
With my service being wireless, do I need to worry about security?
There are many different types of wireless technologies. Wireless Internet is often associated with places like coffee shops, but this is not the technology that CitEscape uses. Nobody can sit outside your home with a laptop and connect to CitEscape's signal like they would at the coffee shop. CitEscape uses special multi-layer encryption technology that secures all of the information you send and receive across our network.
Can weather affect my Internet connection?
Your high-speed Internet connection uses the latest technology to give consistent performance in any weather condition. Freezing rain, however, may present a problem in certain areas. We recommend lightly spraying your antenna with non-stick cooking spray in the fall to reduce the likelihood of this problem. Please consider your safety before acting on this recommendation.
Email or call us with any questions you may have:
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320-257-7020
866-366-5866
