Why am I not receiving email?
Check the spelling of the incoming mail server, if you are having trouble receiving email. Also check the spelling of your user name and password. Your user name should bewhatever comes before the @ in your email address. If everything is entered correctly, your mailbox on CitEscape's server may be full. Log in to your account by clicking the "Sign In" link at the top of this page. If you have more that 100MB of email in your inbox, then your mailbox is full, and you will need to free up some space. Check the settings in your email program to ensure that your messages are, at some point, being removed from the server.

Why can't I send email?

Check the spelling of your outgoing mail server, if you are having trouble sending email. CitEscape is often misspelled.

Why can't I open some attachments?
1. You may not have the required software to open the file. For instance, you typically need to download and install Adobe Acrobat before you can open a .pdf file.
2. The attachment may be a file type that is not yet associated with a program on your computer.
Note: Be very careful about opening unexpected attachments; open only those that you are expecting from people you know. Viruses commonly spread via email attachments.

 

Customer Service Contact Information:

Phone: 320-257-7020

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